Privacy policy.

LLast Updated: May 2025

At SensesBySim, your privacy is important. This Privacy Policy outlines how we collect, use, and protect your personal information when you engage with our services, including energy healing, mediumship, psychic readings, events, and any content delivered via our website, booking systems, email list, or social media platforms.

1. Who We Are

SensesBySim is a healing practice run by Simone, offering intuitive and spiritual services both online and in person.

2. What Information We Collect

We may collect the following personal information:

  • Full name

  • Contact details (email address, phone number)

  • Billing or payment information (processed securely through third-party providers like PayPal or Stripe)

  • Health and wellbeing information that is of use to your sessions if having a healing

  • Information you voluntarily provide in session (e.g., emotional, spiritual, or health concerns)

  • Session notes (used for continuity and care)

  • Social media usernames (if you connect via social platforms)

3. How We Use Your Information

We collect and use your data to:

  • Schedule and deliver appointments or services

  • Send confirmation and follow-up emails

  • Deliver newsletter or promotional content (only if you’ve opted in)

  • Improve the quality of our services

  • Respond to questions, concerns, or requests

  • Comply with legal or professional obligations

4. Lawful Basis for Processing

We only process your data where we have a lawful basis to do so:

  • Consent: You have given clear permission for us to use your data (e.g., newsletter signup).

  • Contractual Obligation: To provide the service you have requested.

  • Legitimate Interest: To improve our offerings or maintain records for professional accountability.

  • Legal Compliance: Where we are legally required to retain information (e.g., tax records).

5. How Your Data is Stored

Your data is stored securely using:

  • Encrypted devices and password-protected files

  • Reputable booking systems and email platforms (e.g., Google Workspace)

  • Secure online payment platforms (e.g., PayPal, Stripe)

We do not sell or share your data with third parties, except where legally required or to deliver your chosen service (e.g., payment processors).

6. How Long We Keep Your Information

We retain client records for up to 7 years, in accordance with professional standards and insurance requirements. After this period, your data will be safely deleted or destroyed.

7. Your Rights

You have the right to:

  • Access your personal information

  • Correct any incorrect or outdated information

  • Withdraw consent at any time

  • Request deletion of your data (where legally permissible)

  • Lodge a complaint with a supervisory authority (e.g., the ICO in the UK)

To make a request, please email: [your email address].

8. Children’s Privacy

Our services are intended for individuals aged 18 and over. We do not knowingly collect data from minors.

9. Cookies and Website Tracking

If we use cookies on our website, they are only used for performance and analytics (e.g., Google Analytics). You can disable cookies via your browser settings.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the date of revision.